News

In a continued effort to enhance customer service and gather valuable feedback, the Cayman Islands Postal Service (CIPS) is pleased to announce the launch of two new initiatives to improve the customer feedback process. These initiatives will roll out this month and are designed to capture feedback from all customers, focusing on those who may have concerns or suggestions for improvement.

To gather more insights from customers with P.O. boxes, CIPS will place cards featuring a “Happy or Not” QR code in every post box. Customers are encouraged to scan the code and share their experience regarding mail delivery and related services. This user-friendly process enables customers to provide immediate feedback by scanning the code with their smartphone.

Additionally, to engage directly with customers who visit postal counters, CIPS will provide new business cards to all counter staff. These cards will feature the same "Happy or Not" QR code, along with the email address of the staff supervisor. This will offer customers an easy and accessible way to provide further feedback or comments beyond the quick response options available via the QR code.

Postmaster General Sheena Glasgow emphasised the importance of hearing from customers, stating, "We value all feedback, but we want to create more opportunities to hear from the not-so-happy customers, as this feedback helps us improve the most."

CIPS remains committed to continuously improving service delivery and ensuring that every customer interaction is positive. These new initiatives offer an opportunity to make the feedback process easier and more responsive.