Change fees waived, refunds offered for CAL’s Honduras flights due to adverse atmospheric conditions in Honduras

22 May 2024, 05:11 AM

Tourism

To assist its loyal customers whose travel plans are currently being impacted by the unpredictable atmospheric conditions causing adhoc closures of the Goloson International Airport (LCE) in La Ceiba, Honduras, Cayman Airways Limited (CAL) is offering ticket refunds and to waive change fees for applicable flights and travel periods.

Affected customers who wish to cancel their trip will be offered a full refund. Customers wishing to make changes to their travel plans will receive a change-fee waiver, provided that: tickets were purchased on or before May 17, 2024 and must have been issued for travel between May 17-24, 2024; travel must be rebooked in the same cabin; all travel must be completed on or before June 30, 2024. Customers wishing to travel after June 30, 2024 must pay a fare difference if applicable, but the change fee will be waived.

Due to the closure of the LCE airport as a result of the adverse atmospheric conditions this morning, CAL was forced to cancel its first recovery flight which was scheduled to depart GCM at 7am on May 21, 2024 and was intended to protect passengers who were booked to travel on May 17, 2024. Given the availability of aircraft and crew as it relates to the airline’s existing flight schedule and firm logistical commitments for its other routes, the next available date for a recovery flight to La Ceiba is now Friday May 24, 2024. Customers who still wish to travel, and who were previously booked on the first recovery flight, will automatically be moved to the new recovery flight, which has been scheduled for Friday as follows:

Flight KX3882 departs Grand Cayman at 8:50am and arrives in La Ceiba at 9:15am

Flight KX3883 departs La Ceiba at 10:20am and arrives on Grand Cayman at 12:45pm

At this time, CAL’s regularly scheduled flights between Grand Cayman and La Ceiba remain in the system to operate on Friday afternoon. However, all La Ceiba flights remain subject to change based on strict minimum visibility requirements for safe flight operations in and out of La Ceiba’s only international airport.

Customers needing assistance with ticket refunds or changing their travel plans to future dates, should call Cayman Airways Reservations on 345-949-2311 (in the Cayman Islands), 800-2791-9422 (toll free in Honduras), or contact their travel agent.

Cayman Airways apologizes for any inconvenience caused to customers as a result of unpredictable atmospheric conditions in La Ceiba, which are beyond the airline’s control.