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The dedication and achievements of staff members from the Deputy of Public Safety Communications (DPSC) were honoured at an appreciation event held on Wednesday, 3 March 2021.

DPSC is comprised of specialised teams including the Public Safety Communication Centre, which processes and dispatches emergency (9-1-1) and non-emergency calls, the Electronic Monitoring Centre, which is responsible for the monitoring of selected offenders, the Public Safety Radio Network and the National CCTV Programme.

Attending the event was the Deputy Governor, Hon. Franz Manderson, Minister for Home Affairs, Hon. Tara Rivers and the Director of DPSC, Julian Lewis. Chief Fire Officer, Paul Walker and Prison Director, Steven Barrett also attended in recognition of the close partnerships between their agencies and the DPSC.

The event highlighted the agency’s major successes over the last 12 months, during which they tackled unprecedented and complex challenges brought on by the COVID-19 pandemic. In addition to providing support to the community and first response colleagues in a number of agencies, the department played a key role in the working group responsible for the development and implementation of the phased border re-opening programme.

In her opening remarks, Minister Rivers reflected on the critical role DPSC plays in a coordinated response to any incident.

“During my time as Minister for Home Affairs I have learned that telecommunicators are truly the “first of the first responders”; working behind the scenes with your colleagues in the national public safety network to deliver response services that too often, we take for granted.”

She continued, “Your unwavering commitment to excellence enabled the Government to confidently provide the necessary financial support for technology upgrades and other much needed resources. I am confident that the training and continuous quality assurance programs that you undertake, together with the technological enhancements and other initiatives that have all been supported by this Government, will result in even more efficiency and effectiveness on the service delivery front.”

During his speech, Director Julian Lewis paid tribute to members of the team whose dedication during the pandemic played a vital role in ensuring public safety.

“This evening, we especially recognise a few unsung heroes who performed with merit when help was needed most. Especially since the first quarter of last year, the 911 operators and the Electronic Monitoring Officers had to work from a new playbook to keep their fellow first responders and the public safe. The DPSC team have had to draw on their training and a deep well of adaptability as they fielded not only their usual calls for service, but calls from a worried public about the coronavirus,” he said.

Several team members were honoured for their outstanding achievements.

Shanique Randal was awarded Telecommunicator of the Year. Jason Weeks received the Team Leader of the Year award. Dispatcher of the Year went to Camelia Ebanks.

Apollinia Lavia was recognised in the Critical Incident Award for the calm and controlled manner in which she managed the extraordinary dispatch following the January 2020 earthquake. The award for Excellence in Leadership went to Chelsea Blake. Alem Morgan received the Outstanding Competence and Commitment award, and the award for significant Commitment to Training and Development went to Trevor James.