News

OfReg met with Flow Country Manager, Ms. Cristina Spratt, with the utility regulator seeking an urgent update on the extended and unresolved outage on its network, affecting residents and businesses in the Bodden Town area since Monday, 4 March.

ICT Director at OfReg, Mr. Sonji Myles said, “We called a meeting with FLOW this morning to get a full understanding on the nature of the problem on their network in the Bodden Town area. Many customers currently have no access to internet services and some also have issues with voice calls and TV service - this is extremely concerning. Flow has identified that the problem is hardware related and are working to resolve the equipment failure as soon as possible. They were not able to say when services would be fully restored but Ms. Spratt confirmed that she has focused all resources at resolving the issue in order to get customers back online.

We will continue to actively monitor the situation closely.”